Puppy Express, LLC also provides flight-nanny pet delivery services throughout the continental United States. We strive to provide both pet and customer worry-free service from first contact to delivery. In providing air transport, the utmost attention is given to ensuring the comfort and safety of your pet. Our air transports are not cargo-based, but rather are flight nanny services where the pet flies in the cabin with our transporter. Because of this there are size limitations on the pet, which have been revised by the Federal Aviation Administration starting in 2021.
Please contact us to be sure we are able to transport your pet in this manner. We do not transport via cargo or ship a pet unattended. To ensure comfort and adequate space, please measure your dog from the underside of the paws to the top of the head while standing. This will ensure the dog will fit in an airline-compliant carrier that allows enough room for the dog to easily stand and turn around. This is required by federal regulations as well as the various humane-treatment policies of national animal transport associations.
All carriers, leashes, collars, and bowls are thoroughly cleaned and disinfected after each use. Our disinfectant cleaner cleans the usual dirt and grime as well as disinfects for all known bacteria and viruses. To further promote cleanliness, new bedding is used on each run. We do need the customer to provide food for their pet(s) as well as a health certificate. The certificate is required by Federal regulation for transport. For airline travel, the air carriers are very specific on requirements regarding the content of the certificate; please contact us prior to obtaining the certificate to ensure the necessary information is included. In addition to the two required items, the customer has the option to supply a familiar pet bed, collar or harness, and pet toy (such as a ball) to further provide a sense of familiarity and calm to the pet. Please make these arrangements with your reservation.
To reserve a flight-nanny transport, the customer must provide a $100 deposit, which will be used to research flights and make a tentative reservation based on the best balance between ticket cost and time. We will contact the customer with the proposed flight itinerary at which point the customer has twenty hours to confirm the booking. To confirm, the customer will pay the cost of the flight reservation less the $100 deposit. The balance of the transport cost, charged at $25 per hour, is due on delivery. The hourly rate is based on a round trip and includes time on the ground between our base and the airport as well as any ground time at the airport(s), and all air time. In the event the flight reservation is not booked, the $100 deposit is applied toward the time needed to research flights, and is not refundable.
